Peter Wibeck’s blog

Did decide to write this blog since this simple problem did take a lot of time for me to find the solution for, in the hope that it will save you from the same time eater.

The problem I did run into was that when starting the RTC client it could not connect to the service, since I had moved the service. Since the service had moved I did say “no” to the questions if RTC should try to connect again. In the address field in the “server selection window” I did type the new address into address field. The “OK” button was now greyed out, so I could not connect to the server.

After spending some time to try to figure it out how to un grey the “OK” button I found by simple press TAB in the address field make RTC to connect to the service and retrieve the companies on the service. Now the “OK” button was not greyed out anymore.

Today I did run into a problem installing the “Cronus Sample Database”. In the error report view I found this error message

SQL Server option

CREATE DATABASE failed. Some file names listed could not be created. Check related errors.
Continue reading ‘CREATE DATABASE failed when installing Cronus Sample Database’ »

You do not have permission to run the ‘Microsoft Dynamics NAV Server’ system. Contact your system administrator to have your permissions changed

If you get this error when trying to start the RTC, it normally means it’s something wrong with the licenses.
Ensure that the license you are using have permission to run RTC and service tier (correct granule). Granule needed for RTC.
• 9,000 Role Centers
• 9,100 Dynamics NAV Server

Ensure also that the license is uploaded.
1. Start classic client
2. Open the database used by RTC
3. Click Tools->License information
4. Click upload and pick the license file to be uploaded to SQL server

Ensure also that the license is saved in the database.
1. Start classic client
2. Open the database used by RTC
3. Click File->Database->Alter
4. Click on integration tab
5. Put a check mark on “Save license in database”

If you get “User ID and password are invalid.try again?” when starting RTC you need to first check that you can login to database in the classic client. Note that the database should be the same as the service tier (the service you are trying to connect with RTC) is connected to.
1. Start “classic client with SQL”
2. Click File->Database->Open
3. Pick the server the database exist one
4. Select authentication “Windows Authentication”
5. Pick the database
6. Press OK

If it works in the classic client make database login synchronization.
1. Start “classic client with SQL” and connect to the database as above
2. Click Tools->Security->Synchronize all logins
3. Answer yes to the question if you would like to synchronize

If it doesn’t to connect to the database start SQL server manager and verify that the windows user have permission to login and use the NAV database

Today I found a really good and interesting blog about general troubleshooting of multi-machine scenarios in NAV 2009. Most of the blog is checking SPN settings, delegations settings and different problems with those.

Intro
The NAV 2009 documentation walkthroughs provide step-by-step instructions for installing NAV 2009 on 2 or 3 machines. However, we have found that some of the same configuration issues come up time after time after installation.
When on calls with partners and customers, it seemed to me that this information was spread out all over the place, so I wanted to organize it in a different way for troubleshooting purposes so that I would have most everything in one place. Hopefully this will be helpful to others as well.
The intention of this post is to provide a checklist of sorts for troubleshooting some of the areas where we frequently find errors or omissions in configuration after NAV 2009 has been installed.

Find the whale blog here: http://blogs.msdn.com/nav_developer/archive/2009/08/17/troubleshooting-multi-machine-installations-of-nav-2009.aspx

Did find an interesting tool developed by Kine yesterday about managing multiple service in NAV 2009. So what can this tool do?
1. Start/Stop the NAV services
2. Create new instances of the services
3. Configure the services (change DB server, DB name, and enable/disable debugging on them)
4. Remove the services (excluding the default one)
5. Do it all on remote machine (remote registry access required)

Kine’s post about the tool: Here
Zip: NAV2009_NST_Management_1_0_0_debug.zip
Source code: http://github.com/kine/NAV_NST_Management

The reason that setup.exe doesn’t start can be many. But I will try to give you ha checklist that you can work through if you end up in this situation.
1. Ensure that the user account running setup.exe have administrator rights.
2. Try the DVD/download one another computer. If this work you have eliminated that it’s any wrong on the installation media.
3. Start the task manager and check if any setup.exe is running. Sometimes under very special circumstances the setup.exe crash and will prevent any other attempt to start it again by staying running. If you find any setup.exe process kill them. And try to run the setup.exe again.
4. Start the task manager and check if any msiexec.exe is running. This may happen when a windows update is running or that another installation process is running or have crashed. The best solution in this case is to restart the machine and check again and try to run the setup.exe again. In most cases the msiexec.exe process will be gone.
5. If msiexe.exe are still there it probably mean that windows installer are running something. You can on your own risk try to kill all of those processes. The risk you take here is that you may end up with something half installed from windows update or other source. So it’s recommended to run windows update after this to ensure its ok.

Freddy have update his blog about how to run multiple service tiers in NAV 2009 SP1. One of the new things in SP1 is that you can use named instance of SQL server. On the blog post he has some nice bat script that can set everything up.

The post can be found here http://blogs.msdn.com/freddyk/archive/2009/08/05/multiple-service-tiers-sp1.aspx