Every time when adding/deleting a user the NAV service shuts down
Recently I run into a problem where NAV service did shut down every time I did add or delete a user.
The event log explain the problem like bellow. So it obvious that we of some reason can’t connect to the database.
Type: System.Data.SqlClient.SqlException
Class: 14
LineNumber: 1
Number: 916
State: 1
Source: .Net SqlClient Data Provider
ErrorCode: -2146232060
Message: The server principal “XX\YY” is not able to access the database “ZZ” under the current security context.
When looking at the security for database “ZZ” I found the same problem as the event log was pointing at, no trace of user “XX\YY” with gives the NAV service access to the database. It turns out that when adding or deleting a NAV user all user privileges is re-synced, and any user not part of the new list is deleted. And if the NAV service account is not part of the user list, NAV service can’t longer connect to database.
The solution is very simple. You have to make sure that the service account is added as a user in NAV under Tools – Security – Windows Logins. Followed by syncing logins.
Silent or unattended installation on NAV
What is silent or unattended installation
Simply said silent install is installation without any UI. In this case it’s about how to run “setup.exe” in silent mode. It’s recommended that you only run “setup.exe” when you install a new NAV installation, because the installer have been tested by them using this procedure only. So by that said it’s no longer supported to install from the different msi files directly. This is true for all NAV 2009 releases. The major problem you may run into if you are installing directly from the msi files is that you will not get prerequisites (as .Net, Report Viewer and so on) installed and you will also miss out one some pre installs checks (validating that you have everything needed as outlook).
How to-do it?
It’s very simple. “setup.exe” does support some different parameters for this purpose:
/quiet <– will turn of the UI
/log [filename] <– create a log text file in the specified location
/config [filename]<– point to the configuration file to use during the installation
/uninstall <– will simple un install the product
/repair <– repairs a bad installation
Change listener connetion error
“The Microsoft Dynamics NAV Server cannot connect the Change Listener to SQL Server because of the following error: user ‘NT AUTHORITY\NETWORK SERVICE’ failed when log in”.
This error may happen when you are attaching the database manually, or if database and NAV service is on two different machines. A variation of this may also happen if you setup NAV server to user domain user account. Luckily the solution is the same for all problems
Enabling the Object Change Listener Read more
The “OK” button is greyed out on RTC server selection window
Did decide to write this blog since this simple problem did take a lot of time for me to find the solution for, in the hope that it will save you from the same time eater.
The problem I did run into was that when starting the RTC client it could not connect to the service, since I had moved the service. Since the service had moved I did say “no” to the questions if RTC should try to connect again. In the address field in the “server selection window” I did type the new address into address field. The “OK” button was now greyed out, so I could not connect to the server.
After spending some time to try to figure it out how to un grey the “OK” button I found by simple press TAB in the address field make RTC to connect to the service and retrieve the companies on the service. Now the “OK” button was not greyed out anymore.
Dynamics NAV RTC hangs when previewing/printing reports
Problem:
When previewing a report you only getting a small window in upper left corner with only a text string with the name for the report and the rest blank. When I trying to close this window, you get an error message: “Errors exist. Do you want to discard changes?” (Y/N). Pressing Yes, hangs and close the RTC client.
Probably cause:
You have installed the RTC client outside the setup chainer or you have uninstalled Report Viewer 2008. It may also be that Report Viewer 2008 installation is broken.
Solution:
Run DVDPrerequisite ComponentsMicrosoft Report Viewer 2008 ReportViewer2008.exe and select install or repair depending on if Report Viewer 2008 was already installed.
CREATE DATABASE failed when installing Cronus Sample Database
Today I did run into a problem installing the “Cronus Sample Database”. In the error report view I found this error message
SQL Server option
Cronus Sample Database for Microsoft Dynamics NAV 2009
Fatal error during installation.
CREATE DATABASE failed. Some file names listed could not be created. Check related errors.
Read more
Microsoft Dynamics NAV Team Blog
All my post about NAV have been moved to “Microsoft Dynamics NAV Team Blog“. I will continue to double post about NAV on “Microsoft Dynamics NAV Team Blog” and this blog.
My blog posts http://blogs.msdn.com/nav/archive/tags/peterwib/default.aspx
All blog post http://blogs.msdn.com/nav/default.aspx
License for Dynamics NAV 2009 RTC problem
You do not have permission to run the ‘Microsoft Dynamics NAV Server’ system. Contact your system administrator to have your permissions changed
If you get this error when trying to start the RTC, it normally means it’s something wrong with the licenses.
Ensure that the license you are using have permission to run RTC and service tier (correct granule). Granule needed for RTC.
• 9,000 Role Centers
• 9,100 Dynamics NAV Server
Ensure also that the license is uploaded.
1. Start classic client
2. Open the database used by RTC
3. Click Tools->License information
4. Click upload and pick the license file to be uploaded to SQL server
Ensure also that the license is saved in the database.
1. Start classic client
2. Open the database used by RTC
3. Click File->Database->Alter
4. Click on integration tab
5. Put a check mark on “Save license in database”
“User ID and password are invalid.try again?”
If you get “User ID and password are invalid.try again?” when starting RTC you need to first check that you can login to database in the classic client. Note that the database should be the same as the service tier (the service you are trying to connect with RTC) is connected to.
1. Start “classic client with SQL”
2. Click File->Database->Open
3. Pick the server the database exist one
4. Select authentication “Windows Authentication”
5. Pick the database
6. Press OK
If it works in the classic client make database login synchronization.
1. Start “classic client with SQL” and connect to the database as above
2. Click Tools->Security->Synchronize all logins
3. Answer yes to the question if you would like to synchronize
If it doesn’t to connect to the database start SQL server manager and verify that the windows user have permission to login and use the NAV database
Troubleshooting multi-machine installations of NAV 2009
Today I found a really good and interesting blog about general troubleshooting of multi-machine scenarios in NAV 2009. Most of the blog is checking SPN settings, delegations settings and different problems with those.
Intro
The NAV 2009 documentation walkthroughs provide step-by-step instructions for installing NAV 2009 on 2 or 3 machines. However, we have found that some of the same configuration issues come up time after time after installation.
When on calls with partners and customers, it seemed to me that this information was spread out all over the place, so I wanted to organize it in a different way for troubleshooting purposes so that I would have most everything in one place. Hopefully this will be helpful to others as well.
The intention of this post is to provide a checklist of sorts for troubleshooting some of the areas where we frequently find errors or omissions in configuration after NAV 2009 has been installed.
Find the whale blog here: http://blogs.msdn.com/nav_developer/archive/2009/08/17/troubleshooting-multi-machine-installations-of-nav-2009.aspx